National Charlotte Airport Information

Pick-up instructions: Leave the lower terminal (Arrivals/Baggage Claim) and use the marked crosswalk and covered walkway to get to Level 2 lobby. No shuttle is required. Once in the lobby,go to the National counter, where a representative will help you with your car rental. To reach our location, please call +1 844-366-8843

 

Drop-off instructions: Please clarify Drop-off instructions with National upon Pick-up.

 

Business hours:

Monday 4 AM–1:45 AM

Tuesday 4 AM–1:45 AM

Wednesday 4 AM–1:45 AM

Thursday 4 AM–1:45 AM

Friday 4 AM–1:45 AM

Saturday 4 AM–1:45 AM

Sunday 4 AM–1:45 AM


Tips for renting a car from National Rent-A-Car at Charlotte Douglas Airport

 

The advantages of renting from National in Charlotte Douglas Airport - 

 

Booking a National car rental at Charlotte Douglas Airport offers many advantages over taking a public bus. It gives you the freedom to dive into the city's vibrant culture, see must-visit places like the NASCAR Hall of Fame and the Mint Museum, and take exciting day trips to places like the Blue Ridge Mountains and Lake Norman. Renting a car at Douglas Charlotte Airport will allow you to carry your luggage with ease, without worrying about space constraints or carrying it on and off buses. 

 

National typically offers a wide variety of vehicles to choose from, including economy cars, SUVs, luxury cars, electric cars and more. National provides the option to choose your vehicle and customize your rental preferences online, which can save you time and help ensure you get the car you want.

 

Explain the process of picking up a National rental car to Charlotte Douglas Airport

 

The National car rental counter at Charlotte Douglas Airport is conveniently situated in the airport's rental car facility, found on Level 2 of the Hourly Parking Deck. This location is within walking distance of the airport's terminals complex. The counter opens daily at 4:00 am and closes at 1:45 am.



 

Explain the process of returning a National rental car to Charlotte Douglas Airport

 

To return a National car rental at Charlotte Douglas Airport, you can easily follow the well-defined road signs directing you to the Rental Car Returns area at the airport. Inside this area, you will find designated parking sections for each rental company. Once you've parked your vehicle, gather your belongings, and then use the elevators or escalators located on the south side of the Return area to reach the Level 2 Lobby. In the lobby, you can conveniently check-in and drop off your rental car keys at the National agency's counter.



 

Inform travelers about the peak hours at Charlotte Douglas Airport

 

Charlotte Douglas Airport experiences its busiest security hours typically from 5:00 PM to 6:00 PM, with wait times occasionally reaching up to 29 minutes. Additionally, Monday and Friday mornings tend to be busier due to the influx of business travelers starting and concluding their workweeks. On average, you can anticipate approximately 13.2-minute waits at Charlotte Douglas Airport.

 

For a quicker and more efficient security experience, consider passing through security between 4 AM and 5 AM on Wednesdays, as wait times during this window can be as short as 2 minutes.

 

Tips about prices and deals

 

National Car Rental provides a 20% discount on the base rate for weekend car rentals at participating airport locations. These weekend rentals should commence after 9:00 AM on Thursday and conclude before 11:59 PM on Saturday. The vehicle must be returned on Monday at the same time as the initial pick-up.

 

Approximately 24% of our users discovered National rental cars at Charlotte Douglas Airport priced at $78 or less

 

Becoming a member of the Emerald Club, National's loyalty program grants you access to a host of valuable benefits. These include expedited check-in and check-out, exclusive promotions and special offers, and the opportunity to earn rewards for free rental days.

 

National Rental Conditions

Here's a concise list of the key points to include in the "Rental Conditions" section:

 

Rate Includes:



 

Driver Requirements

All renters and additional drivers must be at least 21 years of age.  Renters must possess a valid driver's license and have a major credit card or debit card in their own name. Those holding learners' or instructional permits are not eligible for rentals.

 

For drivers aged 21 to 24, there is an underage surcharge of $25 per day. Renters in this age group are permitted to rent vehicles from Economy to Full Size cars, Cargo and Minivans, as well as Compact, Small, and Standard SUVs with seating for up to 5 passengers.

 

The spouse or domestic partner of the renter, meeting the same age and driver's license requirements, can be added as an authorized driver at no extra cost. Any additional authorized drivers must be present at the time of rental and meet age and driver's license criteria. There is a supplementary fee of $15 per day for each added authorized driver, unless other contract terms apply.

 

A spouse or domestic partner is the only allowed additional driver when using a rental secured with a debit card.

 

Insurance

 

Personal Effects Coverage (PEC) is available for an extra daily fee at the time of rental. PEC offers insurance for the renter, additional drivers, and travel companions, covering the risk of losing or damaging personal belongings. PEC benefits are in addition to any other existing insurance coverage. Keep in mind that PEC's terms and conditions are outlined in the policy underwritten by Empire Fire and Marine Insurance Company in the United States or AIG Insurance Company of Canada. While PEC is optional and not mandatory, it may overlap with your existing coverage, so renters should review their personal insurance policies or other potential sources of duplicate coverage. National Car Rental does not assess the sufficiency of your existing coverage.

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Deposit and Deductible Policy

To accommodate for the possibility of renters incurring additional charges under the Contract, those without a ticketed return travel itinerary will need to furnish a deposit.

 

The deposit amount is $400, except for the following vehicle classes: Performance Sport, Full Size Luxury SUV, Electric Luxury SUV, Full Size Elite Electric Sedan, Midsize Sport Luxury Sedan, Full Size Luxury Sedan, Premium Luxury Sedan, Electric Luxury Sedan, Premium Luxury SUV, Extended Luxury SUV, Limo Van, and Corvette, for which the deposit is $850.

 

Payment Policy

 

National car rental accepts the following forms of payment for your rental at Charlotte Douglas airport: VISA®, MasterCard®, American Express®, Discover Network®, and Debit Card. 

 

The Estimated Total for your rental, as displayed on the Review & Reserve screen and in the email reservation confirmation, will be charged to the form of payment you've provided. If you make modifications to your reservation, the estimated total amount for the rental may change but will still be charged to the form of payment you've provided. 

 

Debit cards are accepted at airport rental locations under specific conditions:

 
  1. A debit card is only accepted if the renter provides a ticketed return travel itinerary at the time of rental.
 
  1. The name and address on the renter's driver's license must match their current home address, with an exemption for active duty military personnel.
 
  1. With the exception of the renter's spouse or domestic partner, no additional drivers are permitted when using a debit card.
 

If you choose to use a debit card for payments, please be aware that the available funds in your associated account will be reduced by the rental amounts, and you are responsible for any overdraft fees that may occur.




 

Geographical Restrictions

The majority of vehicles rented in the US are permitted for travel throughout the United States and Canada. However, certain vehicle classes, such as Exotics, Large Passenger or Cargo Vans, and other specialty vehicles, may have restrictions that prevent them from being taken outside of the US. 

 

Most National Car Rental locations don't allow travel into Mexico. If you plan to go to Mexico, you'll need to buy additional insurance for the vehicle.

 

To get specific information regarding cross-border restrictions, please contact the Charlotte Douglas Airport location directly for detailed guidance.



 

Optional Extras and Services

Additional equipment such as child safety seats, GPS units, mobility devices, and ski racks may be available. Please notify us of your request when making your reservation for Charlotte Douglas Airport.



 

Fuel Policy :

With National Car Rental at Charlotte Douglas Airport, you have the flexibility to choose how you'd like to handle fuel payments:

 

Option 1 - Prepay Fuel:

You can opt to prepay for the entire tank of gas at the start of the rental and return the vehicle with an empty tank. Please note that no refunds will be provided for any unused gas.

 

Option 2 - We Refill:

This choice lets you pay National for the gas used during the rental period without needing to refill the tank. Keep in mind that the per-gallon price in this option may be higher than local fuel prices.

 

Option 3 - You Refill:

If you prefer to manage your own fuel, you can select this option. It requires you to return the vehicle with a full tank of gas to avoid extra fuel charges.

FAQ's

National Rental Services at Charlotte Douglas Airport FAQs

    The nearest National Rent-A-Car rental site to Charlotte Douglas Airport is located at 5489 R Josh Birmingham Pkwy, Charlotte, NC 28208. Phone: +1 844-366-8843

    Yes, National car rentals at Charlotte Douglas Airport accept both credit and debit cards. However, there are specific conditions for using a debit card, including providing a ticketed return travel itinerary, matching the driver's license address with their current home address, and restrictions on additional drivers. It's important to be aware that using a debit card may result in a reduction of available funds and potential overdraft fees.

    Yes, the deposit amount is $400, except for the following vehicle classes: Performance Sport, Full Size Luxury SUV, Electric Luxury SUV, Full Size Elite Electric Sedan, Midsize Sport Luxury Sedan, Full Size Luxury Sedan, Premium Luxury Sedan, Electric Luxury Sedan, Premium Luxury SUV, Extended Luxury SUV, Limo Van, and Corvette, for which the deposit is $850.

    Yes, National car rentals at Charlotte Douglas Airport allow an additional driver. The renter's spouse or domestic partner can be added as an authorized driver at no extra cost, provided they meet age and driver's license requirements. For other additional drivers, there is a fee of $15 per day, unless alternative contract terms apply. However, when using a rental secured with a debit card, only the renter's spouse or domestic partner is allowed as an additional driver.

    Yes, an additional charge of $15 per day for each additional authorized driver will be added to the cost of the rental, unless other contractual conditions apply. However, the renter's spouse or domestic partner can typically be added as an authorized driver at no extra cost, provided they meet age and driver's license requirements.

    Additional equipment such as child safety seats, GPS units, mobility devices, and ski racks may be available. Please notify us of your request when making your reservation for Charlotte Douglas Airport.

    When renting from National at Charlotte Douglas Airport, all you need is a valid driver's license as well as a valid credit or debit card to pay the required deposit.

    On average, a rental car from National Rent-A-Car at Charlotte Douglas Airport costs $88 per day. However, it's important to note that the daily rental rates can vary significantly depending on the time of year.

    Standard (Vauxhall Insignia or similar) is the most frequently booked rental car type from National at Charlotte Douglas Airport.

    Yes, National Rent-A-Car typically provides shuttle or airport pick-up services at Charlotte Douglas Airport (CLT).

National Return and Extension Policies

    Follow airport signs to the Hourly Deck, then take the next left into the Rental Car Returns area, following the signs specifically for National.

    After returning your car, head to the south side of the Deck and use elevators or escalators to reach Level 2 lobby for an easy walk back to the terminal. No shuttle is required.

    Yes

    National offers a 29-minute grace period for daily rentals. If you return the vehicle within 2 ½ hours after the rental time on the next day, hourly charges apply. If it's over 2 ½ hours late, you'll be charged for an extra day. For returns after closing hours, you're responsible until the vehicle is checked in on the next business day.

    Yes. Simply get in touch with a National reservation agent at 844-382-6875 before your scheduled return date. 

    Please note that if you choose to extend your rental, your original rental rate may no longer be available.

    Yes, you can rent a National vehicle at Charlotte Douglas Airport and return it to a different location with one-way rental options. However, depending on factors like location, date, and vehicle type, additional charges like a one-time drop charge or mileage charge may apply. It's advisable to make a reservation in advance to determine availability and any associated extra fees. Certain restrictions may also apply to specific one-way rentals, so it's best to check in advance.

    Yes, there may be additional fees or charges for returning a National rental car to a different location, known as a "drop charge" or "inter-city fee." The specific amount of this fee can vary depending on the pick-up location, return location, and the time of year. Generally, one-way rentals between airport locations may not have a drop charge, but it's essential to review pricing details during the online booking process to understand any potential fees associated with returning the car to a different location.