Hertz Car Rental Information

Pick-up instructions: Leave the lower terminal (Arrivals/Baggage Claim) and use the marked crosswalk and covered walkway to get to Level 2 lobby. No shuttle is required. Once in the lobby,go to the Hertz counter, where a representative will help you with your car rental. To reach our location, please call (704) 359-0114

 

Drop-off instructions: Please clarify Drop-off instructions with Hertz upon Pick-up.

 

Business hours:

Mon-Fri 6:00AM-01:00AM

Sat 6:00AM-12:00AM

Sun 6:00AM-01:00AM


Tips for renting a car from Hertz Rent-A-Car at Charlotte Douglas Airport

 

The advantages of renting from Hertz in Charlotte Douglas Airport - 

 

If you’d like to explore Charlotte thoroughly, you should rent a Hertz car at Charlotte Douglas Airpor. It grants you the freedom to fully immerse yourself in Charlotte's lively urban scene, visit iconic sites like the NASCAR Hall of Fame and the Mint Museum, and embark on day trips to picturesque locations like the Blue Ridge Mountains and Lake Norman. Additionally, Hertz's rental service ensures the convenience of hassle-free luggage transportation, freeing you from space limitations and the inconvenience of maneuvering luggage on and off buses, making your travel experience in Charlotte truly exceptional.

 

At Charlotte Douglas Airport's Hertz car rental, you have a wide range of vehicle options, from compact to SUVs and even convertibles. We suggest you opt for an economy rental for solo or duo trips, a minivan for groups of five, and an SUV for off-road adventures in Charlotte.

 

Explain the process of picking up a Hertz rental car to Charlotte Douglas Airport

 

The Hertz car rental counter at Charlotte Douglas Airport is conveniently situated in the airport's rental car facility, found on Level 2 of the Hourly Parking Deck. This location is within walking distance of the airport's terminals complex. The counter typically opens daily at 6:00 am and closes at 1:00 am, except on Saturdays when it closes at midnight.

 

Explain the process of returning a Hertz rental car to Charlotte Douglas Airport

 

To return a Hertz car rental at Charlotte Douglas Airport, follow the clearly marked road signs that guide you to the airport's Rental Car Returns area. Each rental company has its designated return section within the deck. Park your vehicle, gather your belongings, and then use the elevators or escalators located on the south side of the Return area to access the Level 2 Lobby. At the lobby, simply check-in and drop off your keys at the Hertz agency's counter.

 

Inform travelers about the peak hours at Charlotte Douglas Airport

 

The busiest time for security at Charlotte Douglas Airport is usually from 5:00 PM to 6:00 PM, where wait times can reach up to 29 minutes. Monday and Friday mornings also tend to be busier as business travelers begin and end their workweeks. On average, you should expect around 13.2-minute waits at Charlotte Douglas Airport.

 

For a fast security experience, plan to go through security between 4 AM and 5 AM on Wednesdays, when wait times can be as short as 2 minutes.

 

If you're planning to arrive at Charlotte Douglas Airport during a holiday season, it's a good idea to make advance reservations for your Hertz car rental. Holidays like Thanksgiving, New Year and Easter tend to be busy times, and many people book Hertz rentals at the airport during these peak periods.

 

Tips about prices and deals

 

You can save 10% off the base rate on your next weekend or weekly rental

 Approximately 23% of our users discovered Hertz rental cars at Charlotte Douglas Airport priced at $50 or less

 

Hertz Rental Conditions

Here's a concise list of the key points to include in the "Rental Conditions" section:

 

Rate Includes:

 

Driver Requirements

The minimum age to rent a Hertz vehicle at Charlotte Douglas airport is 20 years old. For renters under the age of 25, Hertz charges a young renter fee of $19 per day.

 

Insurance

 

Hertz offers the following insurance options at Charlotte Douglas Airport:

 

Liability Insurance Supplement (LIS): Provides up to $1 million in coverage for bodily injury and property damage claims, with the first $1 million of coverage per occurrence, except in California and Florida, where it's $2 million. It also includes uninsured/underinsured motorist coverage.

 

Loss Damage Waiver (LDW): Protects you from the cost of damage to the rental car, covering theft, vandalism, collision, fire, and acts of nature, with exceptions for prohibited use.

Limited Loss Damage Waiver (LLDW): Offers coverage for damage to the rental car up to a maximum waiver amount of $1,000, with exceptions for prohibited use.

Personal Accident Insurance (PAI): Provides coverage for accidental death and medical expenses for you and your passengers during the rental period.

Personal Effects Coverage (PEC): Insures personal belongings against loss or damage during the rental period.

 

Deposit and Deductible Policy

When you make a Hertz car rental reservation using a credit card, an authorized hold will be placed on your payment. This hold is designed to cover the estimated rental charges, and an additional amount of $200.00 is included to account for any potential extra costs during your rental. It's important to understand that these funds will not be accessible for personal use until the hold is released. This policy ensures that there are adequate funds to cover any potential charges that may accrue during the rental period.

 

Payment Policy

 

Hertz accepts major credit cards (American Express, MasterCard, Carte Blanche, Diners Club, Discover, JCB, Visa, China Union Pay) and Hertz Charge Card for the authorization hold.

 

It is a requirement that you use a credit card registered in the name of the primary driver. This is because the primary driver assumes legal responsibility upon signing the rental agreement during pick-up.

 

When opting to rent a car through Hertz using a debit card, it's crucial to verify that your card displays either the Visa, MasterCard, or Discover logo. Additionally, the debit card should have the capability to directly access funds from the cardholder's account. It's worth noting that when collecting your rental vehicle at an airport location, there are additional prerequisites. Alongside presenting two forms of identification, you will also be required to furnish evidence of your return travel.



 

Geographical Restrictions

To get specific information regarding cross-border restrictions, we recommend reaching out directly to the Hertz car rental location at Charlotte Douglas Airport. They can provide specific and up-to-date guidance.

 

Optional Extras and Services

When you rent from Hertz at Charlotte Douglas Airport, you have the option to add extra features like child seats, GPS navigation systems for an extra daily fee, or choose from various protection plans, including Liability Insurance Supplement, Loss Damage Waiver, Limited Loss Damage Waiver, Partial Damage Waiver, Personal Effects cover.

 

Furthermore, Hertz car rentals at Charlotte Douglas Airport offer amenities such as SuperCover, Maximum Cover, Accident Excess Reduction, Glass & Tyre coverage, and Premium Roadside Assistance to enhance your rental experience.

 

Fuel Policy :

 

Hertz offers a fuel policy with three options at Charlotte Douglas Aiport:

 

Prepay the Fuel (Prepaid Fuel): Purchase the gas at the time of rental, and you can return the car with any fuel level. They do not provide refunds for unused fuel.

We Refuel (Refueling Service Fee): Hertz refuels for you, and the price includes both fuel and the refueling service.

You Refuel: You refuel the vehicle before returning it, making sure the fuel level matches what you started with.


FAQ's

Hertz Rental Services at Charlotte Douglas Airport FAQs

    The nearest Hertz Rent-A-Car rental site to Charlotte Douglas Airport is located at 5489 Josh Birmingham Parkway, Charlotte, NC 28208. Phone: (704) 359-0114

    Yes, Hertz car rentals accept both credit and debit cards, but there are some specific guidelines to keep in mind. To use a debit card, you typically need to provide proof of a return airline flight coinciding with your rental and present two valid forms of identification. Debit cards are also accepted if they are in your Gold Plus Rewards profile or for Insurance Replacement rentals. You can use a debit card for payment at the end of your rental, regardless of the card used for the reservation.

    Yes. When you make a Hertz car rental reservation using a credit card, an authorized hold will be placed on your payment. This hold is designed to cover the estimated rental charges, and an additional amount of $200.00 is included to account for any potential extra costs during your rental. It's important to understand that these funds will not be accessible for personal use until the hold is released. This policy ensures that there are adequate funds to cover any potential charges that may accrue during the rental period.

    Hertz offers the Loss Damage Waiver (LDW) to eliminate the worry and stress associated with driving our vehicles. LDW isn't insurance, but it provides protection against the costs of damage to the Hertz car. When you opt for LDW, you won't be held responsible for any damage or loss that occurs to the car, as long as you were not using it in a prohibited manner. However, if you decline LDW, you will be liable for any damage or loss to the car, including theft, vandalism, collisions, fires, and natural events, regardless of fault.

    Yes, Hertz car rentals at Charlotte Douglas Airport typically allow for an additional driver for an extra fee. The renter and potential Additional Driver must both present themselves at a rental location with their valid driver's license and credit card. The Additional Driver must meet standard rental requirements.

    Yes, an additional charge of $13.50 per day for each additional authorized driver will be added to the cost of the rental, unless other contractual conditions apply.

    When you rent from Hertz at Charlotte Douglas Airport, you have the option to add extra features like child seats, GPS navigation systems for an extra daily fee, or choose from various protection plans, including Liability Insurance Supplement, Loss Damage Waiver, Limited Loss Damage Waiver, Partial Damage Waiver, Personal Effects cover.

    Furthermore, Hertz car rentals at Charlotte Douglas Airport offer amenities such as SuperCover, Maximum Cover, Accident Excess Reduction, Glass & Tyre coverage, and Premium Roadside Assistance to enhance your rental experience.

    To rent a Hertz car at Charlotte Douglas Airport, you'll need a valid driver's license, a photo ID or passport, and a valid credit or debit card to pay the required deposit. Also, to rent a car from Charlotte Douglas’ Hertz location, you must be above 21 years.

    On average, a rental car from Hertz Rent-A-Car at Charlotte Douglas Airport costs $59 per day. However, it's important to note that the daily rental rates can vary significantly depending on the time of year.

    Intermediete (Nissan Rogue or similar) is the most frequently booked rental car type from Hertz at Charlotte Douglas Airport.

    Yes, Hertz Rent-A-Car typically provides shuttle or airport pick-up services at Charlotte Douglas Airport (CLT).

Hertz Return and Extension Policies

    To drop off your Hertz rental car at Charlotte Douglas Airport, follow the airport road signs leading to the Hourly Deck. Keep going beyond the entrance to the Hourly Deck on your left, and take the next left entrance that guides you to the Rental Car Returns area, following the signs specifically for Hertz.

    Once you've finished the car return process, make your way to the south side of the Deck and use the elevators or escalators to reach the Level 2 lobby, which is a short walk back to the terminal. No shuttle is necessary.

    Yes

    Hertz provides a 59-minute grace period for returns. If a renter returns the car later than this grace period, extra hours are charged at one-fifth of the daily rate, with a maximum of 5 hours. After that, the full day rate applies.

    No problem, just call their reservations line and request an extension.

    Depending on your vehicle type and route, it may be possible to return your Hertz car to a different location. You may also be charged a One Way Fee for this service so it should be discussed with the car hire service before making your reservation.

    Yes, you will incur a Return Change Fee of $12.99 in the following cases: if you return the vehicle to a different location than originally scheduled or if you return the vehicle more than 12 hours after the initially scheduled return time without providing Hertz with at least 24 hours' notice of the change.