Enterprise Car Rental Information

 

Pick-up instructions: Exit the lower level of the terminal (Arrivals/Baggage Claim) and cross the car and shuttle/bus lanes using the provided crosswalk and covered walkway to reach the Level 2 lobby. Once in the lobby, proceed to the Enterprise counter, where a representative will assist you with your car rental. You can contact Enterprise Charlotte Douglas Airport location at +1 704 359 8884.

Drop-off instructions: Please clarify Drop-off instructions with Enterprise upon Pick-up.

Business hours:

Sunday

12:00 AM - 1:45 AM

4:00 AM - 11:59 PM

Monday

12:00 AM - 1:45 AM

4:00 AM - 11:59 PM

Tuesday

12:00 AM - 1:45 AM

4:00 AM - 11:59 PM

Wednesday

12:00 AM - 1:45 AM

4:00 AM - 11:59 PM

Thursday

12:00 AM - 1:45 AM

4:00 AM - 11:59 PM

Friday

12:00 AM - 1:45 AM

4:00 AM - 11:59 PM

Saturday

12:00 AM - 1:45 AM

4:00 AM - 11:59 PM

Tips for renting a car from Enterprise Rent-A-Car at Charlotte Douglas Airport

The advantages of renting from Enterprise in Charlotte Douglas Airport - 

Booking an Enterprise car rental at Charlotte Douglas Airport grants you the freedom and comfort to immerse yourself in the city's offerings at your own pace. This not only ensures a comfortable journey to renowned destinations like the Blue Ridge Mountains and Lake Norman but also provides several vehicle options to meet your specific needs.

Renting an Enterprise car at Charlotte Douglas Airport provides you with a range of vehicle options. Compact cars are a great choice for solo travelers or couples looking for fuel efficiency and easy maneuvering. Choosing an SUV is an excellent decision for families or groups, as it offers ample space for luggage and outdoor gear. Mid-size and full-size cars are best if you're looking for a blend of spaciousness and fuel efficiency. They are ideal for city exploration and day trips to neighboring towns such as Davidson or Fort Mill.

Enterprise provides the option of prepaying for a full tank of gas at the time of rental. If you choose not to prepay, return the vehicle with a full tank to avoid refueling charges. 

Explain the process of picking up an Enterprise rental car to Charlotte Douglas Airport

 To pick up an Enterprise rental car at Charlotte Douglas aiport, exit the terminal's lower level (Arrivals/Baggage Claim) and simply walk across the car and shuttle/bus lanes using the crosswalk and covered walkway to access the Level 2 lobby. In the lobby, head to the Enteprises counter where a representative will be there to help you with your car rental needs.  

Explain the process of returning an Enterprise rental car to Charlotte Douglas Airport  

To return an Enterprise rental car, follow the signs to the Hourly Deck. Then, take the next left to Rental Car Returns. Follow signs for Enterprise. After returning the car, go to the Level 2 lobby using the south-side elevators or escalators. Exit the building through covered walkways, cross the lanes, and enter the terminal. You can go to the upper level using an elevator or escalator. 

Inform travelers about the peak hours at Charlotte Douglas Airport  

The busiest period for airport security is typically from 5:00 PM to 6:00 PM, during which the wait can stretch to 29 minutes. On average, the TSA wait times at CLT stand at approximately 13.2 minutes.  

If you're looking for shorter wait times and have flexibility in your travel schedule, the optimal time to pass through security is between 4 AM and 5 AM on Wednesdays, where you could experience wait times as brief as 2 minutes. 

If you're traveling to Charlotte Douglas Airport during holiday seasons like Thanksgiving, New Year, or Easter, it's advisable to make advance reservations for your Enterprise car rental. These peak periods see high demand, and many travelers choose Enterprise rentals

Highlighting the after-hours policy for Enterprise car rentals  

If you return the vehicle after the business hours of the branch, it will not be processed until the next business day, and you will be responsible for the vehicle until it is satisfactorily checked in on the following business day. Vehicles should typically be returned to the same location where they were initially picked up, unless prior arrangements have been made with the original renting location. 

Tips about prices and deals

Book your rental car from Enterprise Rent-A-Car in Charlotte at least 1 day before your trip in order to get a below-average price. 

Joining the Enterprise Plus loyalty program can help you save on car rentals. Members enjoy discounted rates, free rental days, and other benefits, with no blackout dates for point redemptions. 

Enterprise offers a 10% discount off the base rate (time and mileage) for airport rentals that are 5 or more days in duration. 

Economy rental cars from Enterprise at Charlotte Douglas Airport are approximately 49% more affordable compared to other car types. 

February stands out as the optimal month for securing a small car rental from Enterprise Rent-A-Car at Charlotte Douglas Airport, with an average daily price of $71, which is 30% lower than the yearly average of $101.  

November emerges as the priciest month. Nevertheless, potential bargains in November for small car rentals from Enterprise Rent-A-Car can still be found, contingent on your booking date.

Enterprise Rental Conditions

  • Here's a concise list of the key points to include in the "Rental Conditions" section:
  • Rate Includes: 
 
  • Driver Requirements

To rent an Enterprise vehicle at Charlotte Douglas Aiport, all primary renters and additional drivers must be 21 years of age or older. Additionally, they are required to possess a valid driver's license and have a major credit card or debit card in their name. Please note that individuals with learners' or instructional permits are not eligible for rentals. For more comprehensive information, you can refer to the Driver's License Information Policy.

For drivers aged 21 to 24, there is an underage surcharge of $25 per day. Renters in this age group can access a range of vehicle classes, including Economy through Full Size cars, Cargo and Minivans, as well as Compact, Small, and Standard SUVs with seating for up to 5 passengers.

  • Insurance  

During the rental process, renters who do not have a confirmed return travel itinerary are required to furnish proof of a transferable insurance policy covering auto collision, comprehensive, and liability coverage for specific vehicle classes. These classes include Full Size Luxury Sedan, Premium Luxury Sedan, Midsize Sport Luxury Sedan, Electric Luxury Sedan, Premium Luxury SUV, Extended Luxury SUV, Electric Luxury SUV, Limo Van, and Corvette.

Theft waiver (TW): (Includes tax)

Collision damage waiver (CDW): (Includes tax)

Third party liability protection (TP): (Includes tax)

This option includes Collision Damage Waiver with 0 excess, which means you will not be liable in case of damage to the vehicle. A small deposit may be required by the car hire company. Damage to or loss of tyres, windscreens, glass and undercarriage may not be covered by the CDW (Collision Damage Waiver). Please check with the car hire agent at the desk.

  • Deposit and Deductible Policy

The deposit amount is set at $400, but for specific vehicle classes, such as Performance Sport, Full Size Luxury SUV, Electric Luxury SUV, Full Size Elite Electric Sedan, Midsize Sport Luxury Sedan, Full Size Luxury Sedan, Premium Luxury Sedan, Electric Luxury Sedan, Premium Luxury SUV, Extended Luxury SUV, Limo Van, and Corvette, the required deposit is $850.

  • Payment Policy

At time of pick up, customers will be required to pay the amount of the rental and a deposit.

It is possible to pay and leave the deposit only with the following payment methods:VISA®, MasterCard® , American Express® , Discover Network.

Debit Card

The Estimated Total shown on the Review & Reserve screen and/or in the email reservation confirmation will be charged to the payment method provided by the renter. If there are modifications to the reserved rental, the estimated total amount may change and will still be charged to the renter's provided payment method.

Upon rental, the renter will sign a rental contract (referred to as the "Contract") that governs the rental and comprises a Rental Agreement Summary along with Additional Terms and Conditions.

  • Geographical Restrictions

Many vehicles available for rent in the United States are permitted for use in both the US and Canada. However, certain vehicle categories such as Exotics, Large Passenger or Cargo Vans, and other specialty vehicles may have restrictions that prohibit them from being driven outside of the US. To get precise information about cross-border restrictions, please get in touch with the Enterprise rental location at Charlotte Douglas airport directly.

Most rental locations don't allow travel into Mexico. To drive into Mexico, you must buy additional insurance for coverage. For details and availability, contact the rental branch directly.

  • Optional Extras and Services

Enterprise car rentals at Charlotte Douglas Airport offer amenities like child seats, GPS systems, and ski racks for an extra daily fee. 

GPS: 11.99 USD per day. (Excludes tax); On request

Infant child seat: 6.99 USD per day. (Excludes tax); On request

Child toddler seat: 6.99 USD per day. (Excludes tax); On request

Booster seat: 6.99 USD per day. (Excludes tax); On request

Special equipment/optional extras may be requested at the time of booking, but they are not included in the rental price. They are paid in the local currency at the rental desk.

Snow chains are not available for rent, as the vehicles come equipped with all-season tires.

  • Fuel Policy 

Enterprise's fuel policy offers you a couple of choices at Charlotte Douglas airport:

Refuel to Initial Level: You can choose to refuel the vehicle to the same fuel level it had when you first picked it up. If you do so, you won't incur any additional charges.

Pre-Pay for Fuel: Alternatively, you have the option to pre-pay for fuel, which offers two conveniences:

You can avoid the inconvenience of refueling the vehicle before returning it.

The pre-pay fuel option is calculated at the local gas rate, minus a per-gallon discount.

Please note that the pre-paid fuel is only available in full tanks at the discounted per-gallon price, and it is non-refundable. Local fuel rates can vary depending on the location where you rent the vehicle. 

Additionally, if you choose not to refuel to the initial level, you will be charged the local Enterprise rate, which is typically higher than the local pump price.

FAQ's

Enterprise Rental Services at Charlotte Douglas Airport FAQs

    The nearest Enterprise Rent-A-Car rental site to Charlotte Douglas Airport is located at 5489 R C Josh Birmingham Pkwy. You can contact this location at +1 704 359 8884.

    From the terminal, simply head across the street to reach the conveniently located Consolidated Rental Car Facility, just a short distance from the baggage claim terminal.

    Yes, Enterprise accepts credit and debit cards at the airport, but using a debit card usually requires a return travel itinerary and has specific requirements. Debit card use can reduce available funds and may incur overdraft fees.

    Yes, a deposit is required to rent a car from Enterprise. The deposit amount is set at $400, but for specific vehicle classes, such as Performance Sport, Full Size Luxury SUV, Electric Luxury SUV, Full Size Elite Electric Sedan, Midsize Sport Luxury Sedan, Full Size Luxury Sedan, Premium Luxury Sedan, Electric Luxury Sedan, Premium Luxury SUV, Extended Luxury SUV, Limo Van, and Corvette, the required deposit is $850.

    Yes, Enterprise car rentals at Charlotte Douglas Airport allow additional drivers, but any additional driver (excluding a spouse or domestic partner) will incur a daily fee. A spouse or domestic partner who meets the same age and driver's license requirements of the renter can be added as an authorized driver at no additional charge. However, in rentals secured with a debit card, only a spouse or domestic partner is permitted as an additional driver.

    Yes, a fee of $15 per day for each additional authorized driver will be included in the rental cost unless there are other specified contractual terms.

    When booking an Enterprise car rental at Charlotte Douglas airport, you can choose the type or category of the vehicle you'd like to rent. However, specific brands or individual cars within that category are typically assigned by Enterprise's customer service agents. If you have a preference for a particular car, you can inquire about the available options at the branch and discuss the possibility of getting a specific vehicle from the available group with a customer service agent.

    Enterprise car rentals at Charlotte Douglas Airport offer amenities like child seats, GPS systems, and ski racks for an extra daily fee. Snow chains are not available for rent, as the vehicles come equipped with all-season tires.

    To rent a car from Enterprise Rent-A-Car you will need a valid driver's license with a photo, a photo ID (for example: a driver’s license or passport), a credit card in the name of the renter (or debit card in some cases).

    On average, a rental car from Enterprise Rent-A-Car at Charlotte Douglas Airport costs $63 per day. However, it's important to note that the daily rental rates can vary significantly depending on the time of year.

    Intermediate (Toyota Corolla, Nissan Rogue or similar) is the most frequently booked rental car type from Enterprise Rent-A-Car at Charlotte Douglas Airport.

    Yes, Enterprise Rent-A-Car offers shuttle services from Charlotte Douglas airport (CLT).

Enterprise Return and Extension Policies

    Follow the signs along the airport roads to the Hourly Deck. Continue past the entrance of the Hourly Deck on your left and take the next left entrance, guiding you towards Rental Car Returns. Follow the signage to the specific return area for Enterprise within the Deck. 

    After you've completed the car return process, head to the south side of the Deck and use the elevators or escalators to reach the Level 2 lobby and from there back to the terminal. It’s just a short walk and not shuttles are required.

    To return an Enterprise rental car to Charlotte Douglas Airport, follow the signs along the airport roads to the Hourly Deck. Continue past the entrance of the Hourly Deck on your left and take the next left entrance, guiding you towards Rental Car Returns. Follow the signage to the specific return area for your rental company within the Deck. After you've completed the car return process, head to the south side of the Deck and use the elevators or escalators to reach the Level 2 lobby.

    If you need to return your Enterprise rental car after business hours, park it on the lower level of the hourly parking lot near the terminal. Drop off the keys at the designated Enterprise rental counter drop box in the lower level of the baggage claim area, zone B. Make a note of the parking level and spot, and if required, contact Enterprise at 704-359-8884 to obtain a receipt.

    Enterprise allows a 29-minute grace period for daily rentals. Returning the vehicle within 2 ½ hours of the initial rental time the next day incurs extra hourly fees as stated in your rental agreement. If you return it 2 ½ hours or more after the initial rental time on a subsequent day, you'll be charged for an additional day. If you return the vehicle after the branch's business hours, it will be processed on the next business day, and you remain responsible for it until it's checked in.

    Yes, you can extend your Enterprise car rental, but you must call Enterprise to do so. When extending, be prepared for an additional authorization on your card, and your rates may change based on the extension duration. Enterprise Plus points can't be used to pay for an extension.

    Yes, you can rent an Enterprise vehicle Charlotte Douglas Airport and return it to another location. However, keep in mind that there may be additional charges, such as a one-time drop charge or mileage fee, and the rate for one-way rentals may be higher than returning to the same location. Make sure to book one-way rentals in advance, and review Enterprise's policies, including their Border Crossing Policy, if applicable.

    Yes, there may be additional fees or charges for returning an Enterprise rental car to a different location. These charges can include a one-time drop charge, mileage charges, or a higher rental rate for one-way rentals. The specific fees and costs may vary depending on your rental agreement and the locations involved. It's advisable to contact the rental location at Charlotte Douglas for details.