Avis Charlotte Airport Information

Pick-up instructions: Leave the lower terminal (Arrivals/Baggage Claim) and use the marked crosswalk and covered walkway to get to Level 2 lobby. No shuttle is required. Once in the lobby,go to the Avis counter, where a representative will help you with your car rental. You can contact Avis Charlotte Douglas Airport location at  (1) 704-359-5700


Drop-off instructions: Please clarify Drop-off instructions with Avis upon Pick-up.


Business hours:

Sun - Sat open 24 hrs

Tips for renting a car from Avis Rent-A-Car at Charlotte Douglas Airport


The advantages of renting from Avis in Charlotte Douglas Airport - 


Avis offers a wide range of vehicles to suit your needs, from fuel-efficient compact cars for city exploration to spacious SUVs for family vacations. Avis often offers a Preferred Service, which allows you to skip the lines and paperwork, getting you on the road faster. You’ll have the freedom to explore the vibrant city of Charlotte, visit popular attractions like the NASCAR Hall of Fame, the Mint Museum, and take day trips to scenic destinations such as the Blue Ridge Mountains and Lake Norman.

 Avis at Charlotte Douglas Airport also offers the convenience of one-way rentals, allowing you to pick up your vehicle at the airport and return it to a different location

Explain the process of picking up an Avis rental car to Charlotte Douglas Airport


Avis rental is right across the street from the airport terminal, so there's no need for a shuttle. General services are on the 2nd floor (street level), and preferred customers can use the 3rd-floor booth. Just follow the car rental signs to temporary parking in the Avis visitor lot. Take the Budget elevator to the 2nd floor and find the company's rental counter.


Explain the process of returning an Avis rental car to Charlotte Douglas Airport


Returning your Avis rental at Charlotte Douglas Airport is a breeze. Drive to 5489 Josh Birmingham Pkwy, Charlotte, NC 28208 within the airport, following the car rental signs. Park, lock your car and head to the rental counter to drop off the keys and complete the contract. If your plans change and you need to extend your stay, contact the company to reschedule your return. Failing to communicate with Avis at CLT may result in penalties and fees for each day of delay.


Inform travelers about the peak hours at Charlotte Douglas Airport


The busiest time for security at Charlotte Douglas Airport is usually from 5:00 PM to 6:00 PM, where wait times can reach up to 29 minutes. On average, you should expect around 13.2-minute waits.

  For a fast security experience, plan to go through security between 4 AM and 5 AM on Wednesdays, when wait times can be as short as 2 minutes.

Tips about prices and deals


It's recommended to book your ride 1 to 2 weeks before your trip to get a car of your choice. Once you've booked, make sure to print the confirmation letter sent to your email because you'll need it to get the car keys.

  You can save up to 10% on a 5+day rental

  Approximately 30% of our users discovered Avis rental cars at Charlotte Douglas Airport priced at $55 or less

You can mprove your car rental with Avis Preferred Loyalty Program. Get fast check-in/out, exclusive deals, and free rental day rewards.


Avis Rental Conditions


Here's a concise list of the key points to include in the "Rental Conditions" section:


Rate Includes:


Driver Requirements

You should be at least 25 years old to rent an Avis car at Charlotte Douglas aiport.

However, Avis rents to customers aged 21-24 with an Avis-honored credit card and a valid driver's license. When you make a reservation, there's an automatic extra charge of $27 per day in the U.S. for this age group.




Theft Waiver (TW): Includes tax, with no excess.

Glass/Tyre Waiver: Includes tax, with no excess.


Collision Damage Waiver (CDW): Includes tax, with no excess. This option means you won't be responsible for vehicle damage. A small deposit might be required by the car rental company. Please confirm coverage for tyres, windscreens, glass, and undercarriage with the rental agent at the desk.


Third Party Liability Protection (TP): Includes tax, with a maximum coverage of $1,000,000 USD. This protection includes Collision Damage Waiver with no excess.


Deposit and Deductible Policy

When renting a car with a debit card, the standard Avis deposit is $200. If you have prepaid with a debit card, the hold will be $250 USD.

For credit card rentals, the deposit includes the entire rental cost and a security deposit. Upon returning the vehicle, Avis will provide a full refund of your deposit if there are no additional charges. It's important to note that the deposit refund may take up to two weeks to appear in your bank account. 


Payment Policy

Avis accepts a variety of payment options, including the Avis Charge Card, American Express, AT&T Capital, China Union Pay, Diners Club International, Discover, JCB, MasterCard, and Visa.


Most U.S. Avis locations accept debit cards with the Visa or MasterCard logo as credit identification at the time of rental if you are at least 25


You are required to provide a physical card at the rental desk; digital or stored versions of cards in mobile wallets will not be accepted.


Geographical Restrictions

To get specific information regarding cross-border restrictions, we recommend reaching out directly to the Avis car rental location at Charlotte Douglas Airport. They can provide specific and up-to-date guidance.


Optional Extras and Services

Avis car rentals at Charlotte Douglas Airport offer amenities like child seats, GPS systems, and ski racks for an extra daily fee.

GPS: 11.99 USD per day. (Includes tax); On request

Ski rack: 7.5 USD per day. (Includes tax); On request

Infant child seat: 6.99 USD per day. (Includes tax); On request

Child toddler seat: 6.99 USD per day. (Includes tax); On request

Booster seat: 9.99 USD per day. (Excludes tax); On request


Special equipment/optional extras may be requested at the time of booking, but they are not included in the rental price. They are paid in the local currency at the rental desk.


Fuel Policy 


Avis offers flexible fuel options at Charlotte Douglas Aiport to suit your needs:


Fuel Service Option: Pay in advance for a full tank of gas and return the car empty. Rates are similar to local retail pump prices. No credit or refund for unused fuel.


Self-Service: If you plan to stop for gas but want to return the car with a full tank, don't choose the fuel service option. Purchase your own fuel before returning and provide a receipt to avoid a refueling service charge.


EZFuel® and Fuel Service Charge: For trips under 75 miles, pay a flat fee for fuel, and return the car without refueling. The charge is automatically applied, but you can have it removed by filling up the car and presenting a fuel purchase receipt.



Avis Rental Services at Charlotte Douglas Airport FAQs

    The nearest Avis Rent-A-Car rental site to Charlotte Douglas Airport is located at 5489 Josh Birmingham Pkwy, Charlotte, NC, 28208, USA. Phone: (1) 704-359-5700

    AIRLINE PASSENGERS: you'll find the rental counter across the street, a short walk away. It's situated on the 2nd floor, which is at street level, and the Preferred Booth is on the 3rd floor, one level above. No shuttle is required.

    WALK-UP RENTERS: follow the airport signs that lead to the Car Rental Return. There's temporary parking in Avis visitor parking. Simply head to the Budget elevator core and descend one level to reach the rental counter.

    Yes, most U.S. Avis locations accept not only credit, but also debit cards with the Visa or MasterCard logo as credit identification at the time of rental if you are at least 25.

    Yes. When renting a car with a debit card, the standard Avis deposit is $200. If you have prepaid with a debit card, the hold will be $250 USD.

    For credit card rentals, the deposit includes the entire rental cost and a security deposit.

    Avis provides various optional coverages at CLT, including a Loss Damage Waiver (LDW) that relieves the renter and authorized drivers from damage responsibility. If you lack insurance for losses, you can apply for LDW at the Avis rental counter when picking up your car. Another option is E Toll, where you pay approximately $5 per day with a monthly maximum of around $29.75. When you pay, your credit card information is sent to the E Toll system for payment confirmation, ensuring you can drive around Charlotte Douglas without concerns about toll costs.

    Yes, Avis car rentals at Charlotte Douglas Airport do allow for additional drivers. 

    Avis also requires that each customer and additional driver meet the Avis minimum age requirement, present a valid driver's license and an acceptable driving record, and present an Avis-honored charge card or cash rental qualification at the time of rental.

    Yes, an additional charge of $13 per day for each additional authorized driver will be added to the cost of the rental, unless other contractual conditions apply.

    Avis car rentals at Charlotte Douglas Airport offer amenities like child seats, GPS systems, and ski racks for an extra daily fee. 

    Only certain vehicles are available with Snow Cover: Full Size Sedan (Group E), Small SUV (Group S), Standard SUV (Group K), Large SUV (Group H), 4WD (Group W).

    When renting from Avis, all you need is a valid driver's license (issued by US or Canada, or by another country that meets Avis requirements), which serves as identification and proof of an acceptable driving record, and an Avis-honored credit card to demonstrate your ability to cover the rental cost upon return.

    On average, a rental car from Avis Rent-A-Car at Charlotte Douglas Airport costs $61 per day. However, it's important to note that the daily rental rates can vary significantly depending on the time of year.

    Mini (Chrysler Pacifica, Nissan Quest, or similar) is the most frequently booked rental car type from Avis at Charlotte Douglas Airport.

    If an Avis rented vehicle gets damaged during your rental, it's advisable to immediately contact the rental office, whether the damage is minor or significant. You'll be responsible for covering the repair costs, but if you have a Loss Damage Waiver, it can help cover the damage expenses. Additionally, if you possess international insurance that covers rental cars or your credit card offers such coverage, you can use those to pay for the damages. In rare cases where you lack insurance coverage, the deposit you paid during pick-up may be used to offset the costs.

    Yes, Avis Rent-A-Car typically provides shuttle or airport pick-up services at Charlotte Douglas Airport (CLT).

Avis Return and Extension Policies

    Follow the airport road signs leading to the Hourly Deck. Keep going beyond the entrance to the Hourly Deck on your left, and take the next left entrance that guides you to the Rental Car Returns area, following the signs specifically for Avis.

    Once you've finished the car return process, make your way to the south side of the Deck and use the elevators or escalators to reach the Level 2 lobby, which is a short walk back to the terminal. No shuttle is necessary for this journey.

    Many Avis locations offer convenient services like after-hours drop-off. Please, check with your Charlotte Douglas Airport Avis location to find out if they provide after-hours rental car return services.

    If you can't return your rental car within the designated time frame, you'll incur additional charges. The hourly rate is calculated at three-fourths of the daily rate, plus $0.01 for daily and weekend rates. For weekly rates, it's calculated at one-half the daily rate, plus $0.01.

    Yes, you can extend your Avis car rental. If you wish to extend it once you have picked up your vehicle, in the U.S. you must contact an Avis reservation agent at 1-800-230-4898. Keep in mind that this will affect the cost of your rental.

    Yes, you can rent an Avis vehicle at Charlotte Douglas Airport and return it to another location. However, keep in mind that there may be additional charges.

    Not necessarily. Avis offers competitive rates for both one-way and round-trip rentals, and the cost depends on various factors. In most cases, there is no drop-off or one-way fee. However, pricing may vary by location.